Crafted Landscapes
Legal & Policies
We believe in being clear about how we work, how your information is handled and what you can expect when using our services. You can explore the relevant policies below or download a copy for your records.
Last updated 29 October 2026
Privacy Policy
At Crafted Landscapes, we respect your privacy and take care when handling the information you share with us.
This policy explains what personal information we collect, why we collect it and how we use it when you visit our website, make an enquiry, arrange a service directly with the studio, apply to work with us or subscribe to The Crafted Edit. Crafted by You guide purchases take place on our separate Shopify store.
Who We Are
Crafted Landscapes is a trading name of Crafted Living Ltd, company number 16383934, registered in England and Wales. Crafted Living Ltd is the data controller for the personal information described in this policy.
Registered office: Flat 3, 30 Cantelupe Road, Bexhill-on-Sea, East Sussex, TN40 1HL. This address is for statutory correspondence only and is not a public office or meeting location.
Privacy enquiries: jamie@craftedlandscapes.co.uk or 0800 096 6150.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number and postal address.
- Your project location and information about your garden, budget and requirements.
- Photographs, drawings and documents you choose to share.
- Appointment information and business records for services arranged directly with the studio. This website does not take consultation payments.
- Contractor and collaboration applications.
- Careers applications, including CVs and portfolios.
- Newsletter subscriptions and marketing preferences.
- Basic technical information needed to run and protect the website, such as the page you arrived on and the website that referred you.
We only ask for information that is relevant to the enquiry or service you are using.
How We Use Your Information
- To respond to enquiries and complimentary initial calls.
- To arrange and provide consultations.
- To prepare design proposals and construction quotations, and deliver agreed design and construction services.
- To arrange services directly with the studio and keep appropriate business and accounting records.
- To assess contractor partnership and collaboration applications.
- To consider careers applications for recruitment purposes.
- To send The Crafted Edit to people who have chosen to receive it.
- To keep the website secure and record the referring website or campaign associated with an enquiry. We do not currently run visitor analytics or advertising tools.
Newsletter subscriptions are kept separate from project enquiries. We do not add people who make enquiries, clients, contractors or job applicants to The Crafted Edit unless they choose to subscribe.
Our Legal Basis for Using Information
We rely on different lawful bases depending on the circumstances:
- Contract: where processing is necessary to provide a service you have requested, or to take steps at your request before entering into an agreement.
- Legal obligation: where we must keep certain records, for example for accounting and tax.
- Legitimate interests: where processing is necessary to manage genuine enquiries and applications, run our business and keep our website secure, and those interests are not overridden by your rights.
- Consent: for specific activities such as receiving The Crafted Edit or optional cookies. You may withdraw consent at any time.
Sharing Information
We share personal information only where necessary, with:
- Lovable and Lovable Cloud, which provide this website and its enquiry, application, file storage and private studio dashboard services.
- Klaviyo, which receives The Crafted Edit subscription requests and manages newsletter preferences on our behalf. A newsletter request is sent through Lovable's connection service.
- Google Fonts and the image hosting services used to display our photography, including Wix, Shopify's image hosting and Lovable's media hosting. Your browser connects to these services when it loads those resources.
- Shopify operates the separate Crafted by You store linked from this website. If you follow a product link and purchase a guide, your information is handled through that store under the policies shown there.
- Professional advisers and project specialists where needed to provide an agreed service or meet our legal obligations.
- Authorities where we are legally required to do so.
We do not sell personal information.
International Transfers
Our website uses external hosting, newsletter, font and image services. These services may involve processing outside the UK. Processing locations and the applicable arrangements must be assessed for each service; this policy does not confirm a particular country or transfer safeguard. Contact us if you would like information about a particular provider.
Data Retention
We keep personal information only for as long as it is needed for the purpose it was collected for. When deciding how long to keep it, we consider the nature of the information, whether a project or agreement went ahead, any legal or accounting requirements, and whether the information is needed to deal with questions or claims.
Specific retention periods and the corresponding deletion procedures are under review. We do not currently operate an automatic deletion schedule based on those proposed periods. You can request erasure of enquiry or application information; we will assess your request subject to applicable legal duties and other lawful reasons to retain information.
Unsubscribing stops newsletter marketing. Subscription and suppression records are managed in Klaviyo; unsubscribing is not the same as deleting all provider records.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to erase your information.
- Ask us to restrict how we use your information.
- Object to our use of your information, including the absolute right to object to direct marketing.
- Request a copy of information you provided, in a portable format, where applicable.
- Withdraw consent at any time, where we rely on consent.
To exercise any of these rights, contact us using the details below. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at https://ico.org.uk/.
Cookies
Information about cookies and similar technologies is set out in our Cookie Policy.
External Websites
Our website links to external websites, publications and services. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this policy to reflect changes to our website, services or legal obligations. The latest version will always be available on this page.
Contact
Email: jamie@craftedlandscapes.co.uk
Telephone: 0800 096 6150
Post: Crafted Living Ltd, Flat 3, 30 Cantelupe Road, Bexhill-on-Sea, East Sussex, TN40 1HL
Website Terms of Use
These terms apply to your use of https://www.craftedlandscapes.co.uk/, operated by Crafted Living Ltd trading as Crafted Landscapes. By using the website you accept these terms.
Purpose of the Website
The website introduces our studio, our work and our services, and allows you to make enquiries and apply to work with us. Crafted by You product links lead to our separate Shopify store. Consultations are arranged directly through the studio, not purchased or booked online.
General Information and Pricing
Information on the website, including descriptions of projects, services, processes and indicative prices, is provided for general guidance only. It is not a construction quotation, a design proposal or a binding commitment to undertake work.
Every project is assessed individually. Design and construction work is only agreed through a written proposal or contract.
Copyright and Original Design
The content of this website, including project photography, drawings, designs, written descriptions and the Crafted Landscapes name and branding, belongs to Crafted Living Ltd or is used with permission.
Showing a project on this website does not give permission to reproduce its design commercially. You may view and share pages for personal, non-commercial purposes, with a link back to the website. Any other reproduction, including in publications, requires our written permission.
External Links
We link to other websites for your information. We are not responsible for their content or availability.
Website Availability
We aim to keep the website available and accurate, but we cannot guarantee it will always be uninterrupted or error free. We may change or update the website at any time.
Liability
We are not liable for losses arising from reliance on general website information in place of professional advice for your specific site. Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.
Your Statutory Rights
Nothing in these terms affects your statutory rights as a consumer.
Applicable Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Contact
Email: jamie@craftedlandscapes.co.uk
Telephone: 0800 096 6150
Post: Crafted Living Ltd, Flat 3, 30 Cantelupe Road, Bexhill-on-Sea, East Sussex, TN40 1HL
Consultation Booking & Cancellation Terms
These terms apply to the Crafted Call and Crafted Consultancy, provided by Crafted Living Ltd trading as Crafted Landscapes.
Complimentary Initial Conversation
Our initial telephone conversations are free and without obligation. They allow us to understand your requirements and recommend the most appropriate service. They do not include a formal design assessment or detailed consultancy.
Crafted Call
A 60-minute Zoom consultation. £300 + VAT (£360 including VAT).
Includes an online discussion of your project, the information you share with us and professional design guidance. Formal design drawings and reports are not included unless separately agreed.
Crafted Consultancy
A 90-minute on-site consultation. £900 + VAT (£1,080 including VAT).
Includes an on-site discussion of design opportunities, practical considerations and possible next steps. Additional travel charges may apply and will be agreed with you before booking. Formal surveys, drawings and written reports are not included unless separately agreed.
Arranging a Consultation
Consultations are arranged directly through the studio. This website does not take payment or confirm appointments online. Sending an enquiry is a request for contact, not a confirmed booking. The studio will agree the appointment, payment arrangements and applicable terms with you directly.
Rescheduling
If you need a different appointment, please contact us as early as possible and we will do our best to offer an alternative.
Your Right to Cancel
If you arrange a consultation by email or by telephone as a consumer, you normally have the right to cancel within 14 days of the day the contract is made, without giving a reason. Applicable statutory cancellation rights remain unaffected.
To cancel, tell us clearly in writing, for example by email to jamie@craftedlandscapes.co.uk. You may use the model cancellation form below, but you do not have to.
If you cancel, we will refund all payments received from you without undue delay and no later than 14 days after we are told of your decision, using the same payment method unless you agree otherwise.
Where a consultation is requested during the 14-day cancellation period, the required information, express early-service request and acknowledgement must be agreed and recorded before work begins. A proportionate charge following cancellation depends on the applicable legal requirements having been met. The cancellation right is lost on full performance only where the required express request and acknowledgement have been obtained.
Nothing in these terms affects your statutory rights.
Model Cancellation Form
To: Crafted Living Ltd (trading as Crafted Landscapes), Flat 3, 30 Cantelupe Road, Bexhill-on-Sea, East Sussex, TN40 1HL. Email: jamie@craftedlandscapes.co.uk.
- I hereby give notice that I cancel my contract for the supply of the following service:
- Ordered on / received on:
- Name of consumer:
- Address of consumer:
- Signature of consumer (only if this form is notified on paper):
- Date:
Separate Project Contracts
Crafted Concept, Crafted Detail and Crafted Build are each subject to an individual proposal and their own contractual terms. These consultation terms do not replace those agreements.
Contact
Email: jamie@craftedlandscapes.co.uk
Telephone: 0800 096 6150
Post: Crafted Living Ltd, Flat 3, 30 Cantelupe Road, Bexhill-on-Sea, East Sussex, TN40 1HL
Crafted by You Digital Guide Terms
These terms apply to Crafted by You digital guides purchased through our Shopify store. They sit alongside the terms and policies shown at Shopify checkout.
What You Receive
Each purchase provides the digital guide described on its product page, generally supplied as a downloadable PDF. Physical materials, tools and personal consultancy are not included unless stated.
Personal Use
Guides are licensed for your personal use. The original photographs, drawings and written instructions remain protected by intellectual property rights. Guides must not be resold, redistributed or commercially reproduced without our permission.
Safety and Site Conditions
Every landscape and site is different. You are responsible for checking site conditions, underground services, permissions, structural requirements, equipment suitability and safe working practices before you begin.
Some projects need experience, specialist tools, specialist knowledge or a professional assessment. Please read each guide fully before starting.
Results
Results depend on materials, site conditions, workmanship and maintenance. We cannot guarantee identical results in every setting.
Downloads and Your Rights
Digital content can normally be cancelled within 14 days. However, if you give your express consent for the download to begin during that period and acknowledge that you will lose your right to cancel, the right to cancel ends once the download begins.
Your statutory rights are unaffected. If a guide is faulty or not as described, you are entitled to a repair or replacement, and in some cases a refund. Please contact us.
Contact
Email: jamie@craftedlandscapes.co.uk
Telephone: 0800 096 6150
Post: Crafted Living Ltd, Flat 3, 30 Cantelupe Road, Bexhill-on-Sea, East Sussex, TN40 1HL
Business & Legal Information
Crafted Landscapes is a trading name of Crafted Living Ltd.
- Registered in England and Wales.
- Company No. 16383934.
- VAT Registration No. GB 492 7416 63.
Registered Office
Flat 3, 30 Cantelupe Road, Bexhill-on-Sea, East Sussex, TN40 1HL
The registered office is for statutory correspondence only and is not a public visiting address. Our design studio works remotely, with consultations arranged digitally or on site.